Shipping & Delivery Policy
Last updated: 06 OCT 2025
We’re committed to getting your order to you quickly and safely. Please review our shipping and delivery terms below.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order is placed and another with tracking details once shipped.
Shipping Rates & Delivery Times
- Shipping costs are calculated at checkout based on your location and order weight.
- Estimated delivery times:
- Domestic orders: 3–7 business days.
- International orders: 7–21 business days (depending on destination).
Please note: delivery times are estimates and may vary due to customs or courier delays.
International Shipping
- Yes, we ship worldwide.
- Customs duties, taxes, or import fees are the customer’s responsibility.
- Golen Hair is not responsible for delays caused by customs clearance.
Order Tracking
- All orders come with a tracking number.
- You can track your shipment using the link provided in your shipping confirmation email.
Delivery Issues
- If your order is lost, delayed, or arrives damaged, please contact us at [Add Email Address].
- We will work with the courier to resolve the issue, but please note that once a package is marked as “Delivered,” we cannot be held liable for lost or stolen items.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on stock availability. You’ll receive tracking details for each package.
Contact Information
For shipping-related questions, reach out to our team:
- Email: Info@golenhair.com
- Phone: +971 56 397 3951